Pricing & Plans
Cartennas offers flexible plans across a variety of solutions, from pay-as-you-go dispatches for projects and break-fix, to predictable monthly subscriptions for steady, ongoing IT support coverage, all the way up to fully outsourced field operations for complete nationwide hardware deployments and site maintenance.
Flex
Businesses that need onsite IT support occasionally
Key features
Rates starting at $110/hour1
Approve pricing before dispatch
No subscription required
Request onsite IT support when needed
Flat pricing for projects
Same-day and next-day dispatch options
Onsite IT support available nationwide
Portal to submit and manage work orders
Smart hands and onsite troubleshooting
Device installs, swaps, and onsite projects
Business hours and after hours service
Support for single site and multi-location
Core
Businesses that need recurring onsite IT support with predictable monthly pricing
Key features
Rates as low as $95/hour
10-hour, 20-hour, and 40-hour blocks
Monthly onsite IT support subscription
Same rate nationwide
Same rate regardless of service type
Flat pricing for projects
Same-day and next-day dispatch options
Onsite IT support available nationwide
Portal to submit and manage work orders
Smart hands and onsite troubleshooting
Device installs, swaps, and onsite projects
Business hours and after hours service
Support for single site and multi-location
Advantage
Businesses that need managed IT field services at regional or nationwide scale
Key features
Custom contract pricing
Volume-based rates available
Managed IT field services
Standardized pricing across locations
Multi-location work order management
Rollout and project support across locations
Support for multi-location & distributed operations
Custom SLAs for response times, dispatch, and escalations
Flat pricing for projects
Same-day and next-day dispatch options
Onsite IT support available nationwide
Portal to submit and manage work orders
Smart hands and onsite troubleshooting
Device installs, swaps, and onsite projects
Business hours and after hours service
1 Depending on location and service type.
Frequently Asked Questions
1. Can I use Cartennas without a subscription?
Yes. The Flex plan is entirely pay-as-you-go with no monthly fees or commitments. It is built specifically for single-location and multi-location businesses that need on-demand onsite IT support or projects without committing to a monthly plan.
2. What does “rates starting at $110/hour” mean for Flex?
The final hourly rate for your request depends on the location, service type, service window, and technician qualifications. You receive the applicable hourly rate for approval before a technician is dispatched.
3. Are materials or hardware parts included in the hourly rate?
No. The hourly rate covers technical field labor and standard diagnostic tools. Any materials used, patch cables, or replacement hardware components are quoted and billed as separate line items on the work order.
4. Do I approve the rate before a technician is dispatched?
Yes. Under the Flex plan, you receive the hourly rate for the requested service type and location before dispatch. A technician is not dispatched until you approve that rate.
5. When does Core make more sense than Flex?
The Core plan is ideal if your business has predictable, recurring onsite IT support needs each month. It provides a set block of hours at a preferred rate, a single uniform rate nationwide, and a consistent rate regardless of the service type.
6. What Core monthly blocks are available?
The Core plan is structured in fixed monthly blocks of 10, 20, or 40 hours. Depending on the block you select for your business, hourly rates are as low as $95/hour.
7. Does Core pricing change by location or service type?
No. The Core plan features a single locked-in rate nationwide that remains the same regardless of service type. This removes the guesswork when managing onsite IT support across different regional locations and varying workloads.
8. When should I choose Advantage?
This plan is for businesses managing multi-location operations that require custom contract pricing. It provides your team with custom SLAs, centralized work order management, and consistent field support across all your locations.
9. Can projects be priced separately?
Yes. Onsite IT projects can be estimated on a fixed-price basis rather than using hourly Flex rates or drawing from your monthly Core blocks. Total project cost is determined by the specific scope, location, timeline, and required technician skill set.
10. Are same-day and next-day dispatch options available?
Yes. We offer both same-day and next-day dispatch options. Exact availability depends on the specific location, dispatch timing, scope of work, and local technician availability.
11. What can I manage in the Cartennas Portal?
You can use the portal to submit new requests, track active work orders, and pay invoices. The system also stores your work order documentation, historic location documentation like site photos or rack layouts, and all final deliverables such as closeout sign-off sheets.
About Cartennas
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Industries We Serve
Retail
Restaurants
Telecommunications
Healthcare
Financial Services
VARs & IT Integrators
Hospitality
Corporate Offices
Managed Service Provider [MSPs]
Services
Onsite IT Support
On-Demand Smart Hands
Deployment Services
Device Installations & Swaps
Network Equipment Installation
Security Systems Installation
Data Cabling
Troubleshooting & Break/Fix
White Label Services
GOVERNMENT
CAGE Code: 18G23
UEI: RUQMLD1Y9VG3
Primary NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541513 – Computer Facilities Management Services
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